Terms & Conditions

Repair warranty & satisfaction

Repairs are covered for 6 months, but please do get in touch if you have any problems; I will always try to help. 

I can proudly say that I have never had a customer who is unsatisfied with their repair (out of many hundreds!). This is because I take the time to give customers options and explain how I will carry out the repair. I listen to the customer’s needs and make suggestions based on type of use, their taste and their budget. Each repair is carried out with care and attention, and I will never return an item unless I’m 100% satisfied with the result.

Please view the photo gallery of my previous work to get an idea of how your repair will look. Repairs will not usually be invisible, but they will be neat, functional and professional. 

I usually go for a “close match” or “discreet” repair, which means the materials chosen will be similar in weight, function and appearance to the original. Due to the vast array of colours and fabrics used in outdoor gear, it’s not always possible to get an exact colour match, but I will choose a colour which is in keeping with the original, or send photos of different options if necessary. You can choose a contrast colour if you like; I can send photos of colour options.

Some brands have provided me with their original fabrics, so in these cases an exact match may be possible (Mountain Equipment, Inov8, OMM, Nordisk tents).

If for any reason you are not happy with your repair, please get in touch within 14 days of receipt and we can resolve it. Quality and customer satisfaction is my top priority. If in doubt, please check my google reviews. 

Before sending

I only provide services within the UK.

All items must be clean and dry. Please empty all pockets. Items which are not clean may incur a cleaning fee (£10 for regular clothing/small items, £12 for waterproof tech-wash). Items which are heavily soiled or difficult to clean may be refused and returned to you at your expense.

Waterproof garments must be washed but not re-proofed. The fabric must be clean for adhesives to bond, and re-proofers act as a non-stick agent which prevents adhesion.

I do not offer a wash/reproof service for waterproof garments or down jackets. Washing and reproofing your waterproof garments can be done easily at home by hand or with a washing machine. Check instructions on your garment or on the packet of your tech-wash product. 

Washing down jackets can be done at home if you have a tumble drier. Alternatively, seek out a professional down cleaning service.

When posting your item, we recommend using a “tracked” or “signed for” service.

We cannot be held responsible for any damage or loss while the item is in transit.

Return postage will be added to your invoice. The standard service is Royal Mail Tracked 48, which covers packages up to a value of £150 (original proof of purchase required). You will be provided with your tracking number upon despatch. If you require a service which covers higher value items, please specify. Shipping information can be found [here]. 

Prices & turnaround times

Prices are subject to change without notice. The prices shown represent starting prices for the services described. Please note that all repairs are unique and prices may vary upon inspection. For a more accurate quote and for non-listed repairs, enquiries, customisations and bespoke makes, please get in touch and send some photos. Different repair options will be offered where possible. 

If, upon inspection, I discover that additional repairs are required, or that the repair will cost more than originally quoted, you will be contacted to discuss before work is undertaken. 

[Link contact form]

The turnaround times given are rough indications and not exact delivery dates. Turnaround times vary depending on the season. The nature of repairing is unpredictable and processing times may increase due to unforeseen circumstances, illness etc. 

Your invoice must be paid within 7 days of issue. 

Data protection

Your personal information is only used to contact you and to return your product. Your data will never be shared or sold.

Workshop cancellation policy:

Life happens! If you’ve booked onto a workshop and can’t make it, please email info@ironkeld.com

7+ days before the event – Let me know whether you’d like to opt for credit for a future event or a full refund.

6-3 days before – Let me know whether you’d like to opt for a 50% refund or send a friend instead.

48 hours or less – Since refunds within 48 hours are not available, if you can’t make it due to illness or emergency, you can gift your spot to a friend up to the very last minute. I don’t mind as long as the space isn’t wasted!

I do my best to accommodate for illness, but without sufficient notice it isn’t always possible. The cancellation policy allows me time to inform other customers of short notice availability. 

If Iron Keld Repairs cancels for any reason, you’ll always get a full refund!

Third party links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.